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Category: Idaho Facilities

Clarification of COVID-19 Benefit Information

Clarification of COVID-19 Benefit Information

In a now-deleted post to this blog titled, “COVID-19 Temporary Benefits Extension,” the benefit description for Telehealth Services under Deseret Alliance may have caused some confusion. Clarification of this benefit is provided in the revised letter below. As the pandemic persists, we remain vigilant in assessing ways we can support you. Please see an update to temporary benefits related to COVID-19 below. We hope the extension of these benefits will be helpful as you continue to provide exceptional care to…

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Pioneer Day Holiday Closure

Pioneer Day Holiday Closure

DMBA will close at 3 p.m. Mountain Time on Thursday, July 23 through Friday, July 24 to celebrate Pioneer Day, an official holiday for the state of Utah. Our office will reopen for business on Monday, July 27 at 8 a.m.

July 4 Holiday Hours

July 4 Holiday Hours

DMBA sincerely appreciates your continued support and care of our participants during these challenging times. As our country celebrates Independence Day on July 4, we celebrate your hard work and our partnership with you. Our holiday hours are as follows: Thursday, July 2: Early closure at 1 p.m. Friday, July 3: Closed

Important COVID-19 Benefit Information

Important COVID-19 Benefit Information

As we work together to combat the spread of COVID-19, we hope the benefit information provided below will help keep you and our participants safe while addressing their COVID-19 related healthcare needs. We appreciate your expertise, support, and tireless work during this challenging time.

Happy Holidays!

Happy Holidays!

Thank you for the excellent service you’ve provided to our participants during this past year. We appreciate our partnership with you. We’d like to remind you that our office will be closed or will close early on the following dates: Mon., Dec. 23: Early closure @ 1 p.m. Tue.-Wed., Dec. 24 & 25: Closed – Merry Christmas! Tue., Dec. 31: Early closure @ 1 p.m. Wed., Jan. 1: Closed – Happy New Year!

DMBA Holiday and Early Closures

DMBA Holiday and Early Closures

As 2019 winds down, please take note that DMBA will be closed or will close early on the following dates: Wed., Nov. 27: Early closure @ 1 p.m. Thu.-Fri., Nov. 28 & 29: Closed — Happy Thanksgiving! Mon., Dec. 23: Early closure @ 1 p.m. Tue.-Wed., Dec. 24 & 25: Closed — Merry Christmas! Tue., Dec. 31: Early closure @ 1 p.m. Thank you for your service.

Updated Online Medical Preauthorization Request Form

Updated Online Medical Preauthorization Request Form

Our online medical preauthorization request form has undergone significant changes to improve and simplify the preauthorization process. We’re confident this new tool will deliver a better experience and ensure your preauthorization request, including any supporting documentation, is processed in an efficient and timely manner. Beginning June 10, 2019, go to www.dmba.com to begin using this fast, easy, and convenient tool. If you have questions, please call DMBA Member Services at 801-578-5600 in the Salt Lake City area or toll free…

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DMBA to close early on Friday, December 7

DMBA to close early on Friday, December 7

DMBA’s IT department will be upgrading our server power systems beginning Friday, December 7. Because of this, our office will close at 3:30 p.m. that day. Also, our website will not be accessible until our office reopens for business on Monday, December 10 at 8 a.m. We apologize for any inconvenience this may cause you.

New Automated Preauthorization Request Form

New Automated Preauthorization Request Form

DMBA is pleased to announce a new automated Provider Preauthorization Request form. By using this tool, your preauthorization request will be processed promptly and efficiently. And you’ll have the convenience of submitting any supporting documentation online, as well. If you have questions about this information, please call Member Services at 801-578-5600 in the Salt Lake City area or toll free at 800-777-3622.

Denial of unclassified drug codes billed without the NDC

Denial of unclassified drug codes billed without the NDC

When billing unclassified drug codes (for example, J3490, J3590, J7199, J7599, etc.), the National Drug Code (NDC) is also required to identify the specific drug administered to the participant. DMBA uses NDC information to determine whether the drug meets the eligibility requirements of the participant’s medical plan. Beginning September 1, 2018, DMBA will deny charges for unclassified drug codes that are billed without the NDC, and the claim will need to be resubmitted with the NDC to be considered for payment. To avoid claim denials, please make sure that unclassified drugs codes…

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